Privacy Policy

1. Introduction

NobleCare Services Group is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with our services.

2. What Information We Collect

We may collect the following types of personal information:

Full name, date of birth, and contact details
Address and emergency contact information
NDIS participant details (including plan information where relevant)
Health and support-related information required to provide services
Payment and billing details
Any other information you provide to us directly

3. How We Collect Information

We collect personal information through:

Direct communication (phone, email, website forms)
Intake and service agreements
Referrals from plan managers, support coordinators, or family members
Ongoing service delivery and interactions

4. Why We Collect Your Information

We collect and use your information to:

Provide and manage disability support services
Communicate with you regarding your care and services
Meet our legal and compliance obligations
Process payments and invoices
Improve our services and client experience

5. Disclosure of Information

We may share your information with:

NDIS plan managers and support coordinators
Healthcare professionals involved in your care
Government or regulatory bodies where required by law
Third-party service providers assisting in business operations

We will never sell or rent your personal information.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

Secure digital storage systems
Restricted access to authorised personnel only
Regular review of data protection practices

7. Access and Correction

You have the right to:

Request access to your personal information
Request corrections if your information is inaccurate or outdated

To do so, please contact us using the details below.

8. Website and Cookies

Our website may collect limited information such as browser type, pages visited, and usage data to improve performance and user experience.

We may use cookies to enhance your browsing experience.

9. Complaints

If you believe your privacy has been breached, you can contact us and we will investigate your complaint promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

NobleCare Services Group
Email: info@noblecaregroup.com.au
Phone: (02) 4363 0930

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.